{"id":23810,"date":"2023-10-27T10:51:52","date_gmt":"2023-10-27T10:51:52","guid":{"rendered":"http:\/\/telebotella.es\/order-cancellation-policy\/"},"modified":"2023-10-27T15:51:18","modified_gmt":"2023-10-27T15:51:18","slug":"order-cancellation-policy","status":"publish","type":"page","link":"https:\/\/telebotella.es\/en\/order-cancellation-policy\/","title":{"rendered":"Order cancellation policy"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"23810\" class=\"elementor elementor-23810 elementor-23805\" data-elementor-post-type=\"page\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-b010972 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"b010972\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-4b9e10e\" data-id=\"4b9e10e\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-383a5ac elementor-widget elementor-widget-heading\" data-id=\"383a5ac\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Order cancellation policies<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1803528 elementor-widget elementor-widget-heading\" data-id=\"1803528\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">1. Cancellation by the customer<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4d9be1b elementor-widget elementor-widget-text-editor\" data-id=\"4d9be1b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>1.1. Customers may request cancellation of an order at any time before the order has been processed or shipped. To cancel an order, please contact our customer service as soon as possible by phone at 932 17 65 67 or by e-mail at pedidos@telebotella.es.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9bb42aa elementor-widget elementor-widget-text-editor\" data-id=\"9bb42aa\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>1.2. If the order has not yet been processed and shipped, we will process the cancellation and a full refund of the amount paid by the customer will be issued.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6aed571 elementor-widget elementor-widget-text-editor\" data-id=\"6aed571\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>1.3. If the order has already been processed and\/or shipped, the customer must follow our <a href=\"https:\/\/telebotella.es\/en\/return-and-refund-policy\/\">return and refund policies<\/a>.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-71e92fd elementor-widget elementor-widget-heading\" data-id=\"71e92fd\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">2. Cancellation by the company<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9c28cc6 elementor-widget elementor-widget-text-editor\" data-id=\"9c28cc6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>2.1. Telebotella reserves the right to cancel an order in exceptional situations, such as unavailability of ordered products, payment processing problems, fraud or violation of our terms and conditions.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5eacbe8 elementor-widget elementor-widget-text-editor\" data-id=\"5eacbe8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>2.2. In case of cancellation of an order, the customer will be notified immediately and a full refund of the amount paid will be issued,<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-be834c3 elementor-widget elementor-widget-heading\" data-id=\"be834c3\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">3. Returns and refunds<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2198206 elementor-widget elementor-widget-text-editor\" data-id=\"2198206\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>3.1. Return and refund policies for cancelled orders will vary depending on the type of product and circumstances. Specific details will be provided in our return and refund policies, which can be found in our <em>return and refund policies<\/em>.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-453f5cb elementor-widget elementor-widget-heading\" data-id=\"453f5cb\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">4. Contact<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d9a7be6 elementor-widget elementor-widget-text-editor\" data-id=\"d9a7be6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>4.1. If you have any questions or need to cancel an order, please contact our customer service team at 932 17 65 67 and we will be happy to help you.  <\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Order cancellation policies 1. Cancellation by the customer 1.1. Customers may request cancellation of an order at any time before the order has been processed or shipped. To cancel an order, please contact our customer service as soon as possible by phone at 932 17 65 67 or by e-mail at pedidos@telebotella.es. 1.2. 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